While most settings in Sparx Science can be managed directly by your school, some changes need to be made by the Sparx team. This article outlines which changes you'll need to contact us about and how to request them.
Affected changes
School details
School details
School name changes
Academic year start/end dates (please note we cannot set a date from the past for your academic year start date)
The academic year reset date default is 31st August, and changing this setting will apply to all your school's Sparx systems. Before requesting this change therefore, please consult with your other Heads of Department
Changes to your school group/trust affiliations
Technical settings
Technical settings
Removal from the schools leaderboard
How to request changes
If you need to contact us to make one of these changes, please use the 'Help & Support' button at the top of your Sparx site, and ask to talk to a member of the team.
Important information
Changes may take up to 24 hours to take effect
Some of the changes listed above will affect all Sparx products in your school
Certain changes may require approval from your school's key contacts